DELIVERY TO THE CUSTOMER

• We deliver to the European Union and the United Kingdom.
• Shipments with ordered goods are delivered by a courier company or freight on wooden pallets.
• Shipments can be tracked using the carrier's website.
• The shipment number can be obtained through the customer panel on the Printhub.pl website or by clicking and providing the email used during registration.
• The goods are packed in new gray multi-layer cardboard boxes without company logos.
• Cardboard boxes are wrapped in a layer of black "stretch" foil to ensure safety.

Courier's work

• The printing house has no influence on the work of courier companies and bears no responsibility for it.
• The courier is not obligated to carry heavy packages upstairs. Be prepared to receive them.
• If access to your address is difficult/impossible or the address description is insufficient, the courier may not deliver the shipment.
• If delivery to your address is impossible, you will have to pick up the goods from the courier's warehouse or the goods will be returned at your expense.

Receiving the delivery

• Check the packaging for damage (torn, repaired, or replaced) and if it looks different from the above description.
• Check if the number of packages on the waybill matches the number of packages delivered.

If something does not match, request to write a complaint protocol in the presence of the courier, take detailed photos of the packages and goods, and immediately inform the printing house by writing to the email: info@printhub.eu

Documentation is necessary to enforce reimbursement for losses resulting from damage to the goods.